RETURNS / CHANGES / CANCELLATIONS

You may return any product purchased from Joy Kids’ Boutique within 15 working days of the date of delivery of your order for any reason and at no charge.

You will not be charged shipping fees to return products!

Returns Policy

The terms and conditions described in this policy apply to all products purchased from the Company’s online store through the Company’s online store on the Joykidsboutique.gr website.

You have 15 days to change your mind – Right of Withdrawal

If you change your mind, you can return the products you have ordered within 15 calendar days with your receipt, your order form, order confirmation mail and proof of payment. For any return you must first contact us at info@.joykidsboutique.gr or 2695029833.

To return your products you can send your request in writing by filling out the withdrawal form in our email. For any information you need, you can contact us by phone at 2695029833 (for calls from a landline or mobile phone with charges according to the tariff policy of your telecommunications provider).

Returns are made to “Joy Kids’ Boutique, 98 Alexandrou Roma 98, 29100, Zakynthos”.

The return request takes effect from the date you declare the return request to us.

The products you wish to return should – for obvious reasons of hygiene – be in an intact condition, with the packaging closed and absolutely inviolable. You are responsible for the cost of returning the goods. You agree to take care of the condition of the returned products from the moment they are delivered to you until the moment you deliver them to a Company store or to the partner transport company or courier company.

If they are not returned within 15 days then the Company may not accept any return or replacement product. In any case, the maximum time limit for return for replacement cannot be extended beyond fourteen (15) calendar days from the date of receipt.

In addition to the rights granted under the return policy, all rights applicable to consumers under existing provisions and laws relating to the sales contract, as well as any rights arising in connection with the warranty conditions of the products, are recognized in any case.

Transport of returned products

In the event that you wish to return goods due to a change of mind, you shall bear the direct cost of returning the goods. Returned goods can only be collected from the address that you have indicated to us.

Reimbursement of the value of returned products

Provided you meet the conditions for a refund, we will refund the value of the goods you are returning in the same way as you made the original transaction (credit card, bank deposit, PayPal) unless you wish another method of refund, of which you must inform us in writing.

The refund of the price of the returned goods will be made as soon as possible. In any case, it will be carried out after you have informed us in writing of your request for the return of the products and we accept the return and after the products have been delivered to the partner carrier/courier.

Exceptions to the right of withdrawal

The right of withdrawal does not apply in the following cases:

a) the supply of goods or the provision of services whose price depends on fluctuations in the financial market which cannot be controlled and which may occur within the withdrawal period

(b) the supply of goods which are liable to deteriorate or expire rapidly,

(c) the supply of underwear

(d) the supply of sealed goods which are unsuitable for return, for reasons of health protection or hygiene, and which have either been unsealed or the packaging has been even slightly tampered with

(e) the supply of goods which, by their nature, are, after delivery, inseparably mixed with other items.

OPTIONAL TERMS

A) We as a company do not provide any warranty for our products beyond any warranty that may accompany some of them from the manufacturer.

B) We do not accept exchanges of underwear or garments with tampered packaging and/or used.

C) In the event of a proven defective product, shipping costs are our responsibility.

D) In the event that the product to be returned a) is not proven defective, b) is found to have been used, c) its packaging has been damaged, it will be returned to the buyer with shipping costs borne by the buyer.

E) Defective products cannot be exchanged for different products or money.